Pipelagoa
Pipelagoa offers a focused range of dry food for dogs, with consistent packaging and clear product details.
1. General Return Policy
Pipelagoa does not accept returns for change of mind or opened packages. All items are sealed food products and are not restocked or resold once dispatched. We encourage customers to review product details before placing an order.
2. Return Conditions
Returns may be considered only if the received item is incorrect or has visible packaging damage upon delivery. In such cases, the product must remain unopened and documented upon receipt. Any return request must be submitted within three (3) calendar days of delivery.
3. Refund Eligibility
Refunds may be issued if a product was delivered in error or in unsatisfactory packaging condition. We may request photo evidence of the issue along with your order number. Approved refunds are processed using the original payment method.
4. How to Request a Refund
To initiate a refund request, please contact us via email within the stated timeframe. Include your order number, delivery date, and a description of the issue. We will review each request individually and respond accordingly.
5. Processing Time
Refund decisions are typically reviewed and resolved within five (5) business days from the time we receive the necessary information. Refund processing timelines may vary slightly depending on the payment provider.
6. Contact for Return Requests
All inquiries or return requests should be submitted directly to our team:
Pipelagoa Pty Ltd
📍 80 Reservoir St, Surry Hills NSW 2010, Australia
📧 info@pipelagoa.com