1. Purpose of This Policy
This privacy policy explains how Pipelagoa handles data submitted through the website. It applies to all users who interact with the site, particularly those who submit forms or browse product information. The aim is to clearly state what is collected, how it is handled, and for what purpose. No additional processing or tracking takes place beyond the scope defined here. The policy does not extend to external platforms or websites.

2. What Information Is Collected
We collect only the information that you provide voluntarily. This includes your name, email address, and any text you enter into the message field on the contact form. No sensitive personal data is collected, such as identification numbers or payment information. The form is used solely for communication purposes and does not store any data automatically. No data is collected without your direct input.

3. How Collected Data Is Used
Information submitted through the website is used solely to respond to your inquiry. We do not analyse, profile, or reprocess the content in any way. No automated decisions or personalised outputs are generated based on your submission. Messages are handled manually by our internal team. Once the inquiry is closed, your message may be archived temporarily or securely removed from the system.

4. Use of Cookies
Our website uses a limited set of technical cookies that are required for basic operation. These cookies help support form handling, session management, and secure browsing. We do not use cookies for advertising, tracking across websites, or building behavioural profiles. Users may disable cookies via their browser, though certain page elements may stop functioning as intended. No cookie data is shared with third parties.

5. Website Forms and User Interaction
Information entered in forms is handled locally and is not processed through third-party systems. Form submissions are not used to generate automated responses or mailing list inclusion.

This includes:

📌 Contact Form – Accepts basic input (name, email, message). Used only for replying to the submitted request.

📌 Submission Handling – Messages are read by the internal team. No data is exported or analysed using external services.

6. Technical Logging
Server systems may automatically log general access information for diagnostic reasons. These logs typically include the browser type, access time, page visited, and an anonymised IP address. This information is not linked to a specific user identity and is not used to track individual behaviour. Logs are maintained for a limited time for the purpose of website performance review and error resolution. They are not used for analytics or external reporting.

7. Your Choices and Browser Settings
Users have full control over the way they interact with the website, including how cookies and local data are handled.

You may:

⚙️ Disable Cookies – By adjusting your browser settings, you can block all or specific cookies used by the site. This may affect certain functionality (e.g., form submission).

🧹 Clear Local Data – Most browsers allow you to delete stored session data or cached elements. This can be done manually at any time by the user.

8. Data Retention
Messages sent via the contact form are stored only as long as needed to address the topic or request. Once the communication is complete, the data may be deleted or stored temporarily for administrative purposes. We do not build databases of form submissions or use them for remarketing. Old submissions are not retained indefinitely and are periodically reviewed for removal. We do not store any data unrelated to your inquiry.

9. No External Sharing
We do not share, sell, or distribute the data you provide through Pipelagoa. All communication stays within the internal team managing the site. No third-party services are used to process messages. Your data is not transferred outside the country or used for integration with any external software. We do not provide access to your data to any external party, for any reason.

10. How to Contact Us
If you have any questions about this policy, or if you would like to clarify how your information is handled, you are welcome to contact us. We are available during working hours via email or postal mail. Our team is based in Sydney and will reply using the contact details you provide. We do not outsource user support or redirect messages to unrelated departments.

Pipelagoa Pty Ltd
📍 80 Reservoir St, Surry Hills NSW 2010, Australia
📧 info@pipelagoa.com