Return & Refund Policy – Pipelagoa

1. Purpose of This Policy
This policy outlines how Pipelagoa handles return and refund requests. It is intended to provide clear steps for customers who wish to return a product or inquire about a refund. The process is based on the condition of the product and the nature of the request. No assumptions are made regarding eligibility or outcome without review.

2. Conditions for Return
Products may be considered for return if:

- The product is unused and in its original, unopened packaging
- The return request is made within a reasonable timeframe after delivery
- The item was purchased directly from Pipelagoa through an approved channel

Products that have been opened, partially used, or altered may not be eligible for return.

3. How to Submit a Return Request
To initiate a return, please contact Pipelagoa using the contact information below. Include your name, contact details, and a brief description of the item and reason for return. Supporting information, such as a purchase reference or image of the product, may be requested.

Instructions for return handling will be provided once the request is reviewed.

4. Return Shipping
If a return is approved, the product must be securely packaged to prevent damage during transit. In some cases, the customer may be responsible for return shipping costs. Shipping charges from the original order are not refundable unless the return is linked to a fulfillment issue.

5. Refund Processing
Once the returned product is received and reviewed, a refund may be issued. Refunds are processed using the same method as the original payment unless an alternative is arranged. Processing time may vary depending on the payment provider and method used.

Refunds are not guaranteed unless the item meets the return conditions stated above.

6. Non-Returnable Products
Certain items may not be eligible for return due to packaging type, limited release, or product-specific conditions. These include opened items, samples, or products sold under clearance.

All return eligibility is reviewed manually and confirmed before proceeding.

7. Contact Information
For return-related inquiries, please contact:

Pipelagoa
info@pipelagoa.com
80 Reservoir St, Surry Hills NSW 2010, Australia
+61 457 577 577