Privacy Policy – Pipelagoa

1. Purpose of This Policy
This privacy policy explains how Pipelagoa handles information provided through this website. It applies to all users who visit the site or submit inquiries through the contact form. The purpose is to outline what data is collected, how it is managed, and the scope of its use. No extended tracking or profiling takes place beyond the specific actions described here. The policy does not apply to any third-party platforms or external websites.

2. What Information Is Collected
Only information that you choose to provide is collected. This includes your name, email address, and the message you submit through the contact form. We do not request or collect sensitive personal details such as financial data, identification numbers, or login credentials. Information is submitted voluntarily and is not recorded automatically. No data is gathered without user interaction.

3. How Collected Data Is Used
Data received via the website is used only for responding to your inquiry. It is not used to create profiles, personalise content, or automate decisions. Submissions are handled manually by the Pipelagoa internal team and are not processed by external software. Once the communication is complete, your message may be temporarily archived or securely deleted.

4. Use of Cookies
This website uses a minimal number of technical cookies to support basic functionality, including secure session handling and form submission. No cookies are used for tracking, remarketing, or behavioural analysis. Users may disable cookies in their browser settings at any time, although certain page features may stop working as expected. No cookie data is shared with other platforms or third parties.

5. Website Forms and Interaction
Information entered in forms is processed locally and is not transferred to any automated systems. There is no use of data for mailing lists, marketing automation, or statistical tracking.

This includes:

- Contact Form – Accepts name, email, and message content. Used only to provide a reply to the submitted request.
- Submission Handling – All messages are reviewed by the internal team. No data is sent to external processors or analytical tools.

6. Technical Logging
Basic diagnostic data may be logged automatically by the website server. This may include page visited, browser type, access time, and anonymised IP address. This information is used only for performance and error diagnostics and is not linked to individual identities. Logs are stored temporarily and are not used for behavioural analysis or third-party reporting.

7. Your Choices and Browser Settings
Users can manage how their browser handles cookies and local data.

You may:

- Disable Cookies – Browser settings can be adjusted to block cookies from this website. Note: This may affect form functionality.
- Clear Stored Data – Browsers allow you to delete saved data, cached elements, or session history at any time.

8. Data Retention
Messages submitted through the contact form are retained only for the time required to address the inquiry. Once resolved, the data may be deleted or stored temporarily for administrative reference. No database of form submissions is maintained, and submissions are not used for follow-up communication unless requested by the user. All stored data is periodically reviewed and removed if no longer relevant.

9. No External Sharing
Pipelagoa does not sell, share, or export personal data collected through this site. All information remains within the internal team responsible for communication. No third-party systems are used for message processing, and no data is transferred outside of Australia. Access to your information is not granted to any external parties.

10. How to Contact Us
If you have any questions about this privacy policy or would like to understand how your information is handled, you are welcome to reach out. Our team is based in Queensland and will respond using the details you provide.

Pipelagoa
info@pipelagoa.com
80 Reservoir St, Surry Hills NSW 2010, Australia
+61 457 577 577